The clinical record and the invoice, on one patient.

Patient record

Demographics, identifiers, contact, allergies, chronic conditions, and risk factors, with a linked customer record for billing.

Patient registration

A registration fee collected at creation where a clinic charges one, posting to the ledger as any other receivable.

Healthcare practitioners

Practitioners linked to employees, with their department, their charges per service, and their own schedules.

Practitioner schedules

Availability windows per weekday and service unit, which appointment booking is constrained by rather than advised by.

Medical departments

Named departments used for routing, scheduling, and reading activity and revenue by specialty.

Service units

A tree of clinics, wards, rooms, beds, and equipment, each typed, with occupancy tracked on the ones that have it.

Patient appointments

Against a practitioner, a service unit, a date, and a slot, with the appointment type carrying its own duration and charge.

Slot availability

Offered from the practitioner's schedule and the service unit's capacity, so double booking is a decision rather than an accident.

Automatic invoicing

The consultation invoiced at booking or at check-in, set per company rather than per receptionist.

Fee validity

A number of follow-up visits or days after a paid consultation that are not charged again, applied automatically.

Status through the visit

Scheduled, arrived, in progress, closed, cancelled, or no-show, on the record, which is what the utilisation report is built from.

Reminders

Sent ahead of the appointment to the patient's own contact detail, recorded against them.

Patient encounter

The consultation record with complaints, diagnoses, examination notes, and the orders that came out of it.

Coded complaints and diagnoses

Selected from named records against a medical code standard rather than typed as prose, so an audit or a cohort query is possible.

Vital signs

Height, weight, BMI, temperature, pulse, respiratory rate, and blood pressure as a dated record with its own history.

Prescriptions

Drug prescriptions with dosage, period, and interval, linked to the item so dispensing draws from stock.

Orders from the encounter

Lab tests, procedures, and therapies ordered directly, creating the records the departments work from.

Patient medical record

A single chronological view of every encounter, test, procedure, and vital sign for that patient.

Assessments

Templated patient assessments with scored parameters, repeated over time so progress is measurable.

Lab test templates

Named tests with their groups, normal ranges, units, and result format — single, compound, descriptive, or grouped.

Lab tests

The ordered test with its sample, its practitioner, its result values against normal range, and its approval before release.

Sample collection

Recorded separately from the test, with the sample identifier, quantity, and collector.

Clinical procedures

Procedures from templates, with the consumables they use issued from stock and the service unit they occupy.

Consumable stock

Items consumed during a procedure come out of the same stock ledger the pharmacy and stores use, valued and posted.

Therapy plans and sessions

A plan of therapy types across a number of sessions, with each session recorded, assessed, and counted against the plan.

Inpatient record

Admission, the practitioner responsible, the expected discharge, and the encounters that happened during the stay.

Occupancy

Bed and room occupancy against the service unit tree, with transfers between units recorded as dated entries.

Admission and discharge scheduling

Requested, approved, and completed as steps with their own status, so a bed is not held or released by assumption.

Charges during the stay

Occupancy, procedures, tests, and consumables accumulating against the record rather than being assembled at discharge.

Discharge summary

Produced from the encounters, orders, and results of the stay rather than written from memory.

Invoicing from activity

Consultations, tests, procedures, therapies, and occupancy billed from their own records, so the invoice is derived rather than transcribed.

Practitioner charges

Per service per practitioner, with the income account and any practitioner share held on the record.

Patient as customer

A linked customer record, so receivables, ageing, and statements work exactly as they do for any other party.

Price lists and concessions

Named rates per patient category or scheme, with the concession recorded on the invoice rather than as a lower number.

Pharmacy dispensing

Prescribed items dispensed as a sale from stock, valued from the ledger, with batch and expiry captured.

Deposits and settlement

Advances taken and allocated against the final invoice, with the balance visible on the patient throughout.

Scheduling and reminders

Slots filled against practitioner availability, reminders sent, and no-show patterns surfaced to the clinic manager.

Documentation preparation

Prior encounters, results, and medications gathered into a summary for the practitioner before the appointment.

Billing completeness

Activity with no charge behind it — a test done and not billed, an occupancy day missed — listed before the invoice is raised.

Stock and expiry

Consumables and pharmacy batches approaching expiry or running short, raised against real consumption.

Clinical decisions stay human

Agents do not diagnose, prescribe, or alter a clinical record. They prepare, check, and prompt, and every action is logged against the record it touched.